/Minor rant
Almost every time you buy
something online these days, a day or two later, you get an email asking you
to review your purchase. I almost never respond, though I tend to leave
feedback on ebay purchases, because then I am generally reviewing the service
provided by the seller rather than the actual item that I have bought.
The popular trend for
online customer reviews possibly began with reviews for accommodation, with
Trip Advisor being one of the biggest names in the accommodation review
marketplace. Bogus posts on Trip Advisor are allegedly commonplace, though I
do not wish to discuss that issue in my blog. We do not actively encourage
our visitors to post on Trip Advisor, or on any other review website, but
post they do, and we do have reviews on Trip Advisor. (TA don't do self
catering cottages, but Roskhill Barn B&B is here).
We get cottage reviews on the website of our online booking system -
Freetobook. There are links to these reviews from the home page of each of
our cottage websites.
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Loch View Cottage - website
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So, what is useful in an accommodation review?
For the owner, it is good to hear that people have enjoyed a stay in one of our
properties. Potential visitors will certainly be pleased to learn that the
accommodation is clean and that the owner is friendly, and information about
local things to do or places to visit might be useful. Recommendations about
places to eat are, in my opinion, less useful, as eating out is a matter of
taste (pun intended) and what is perfect for one visitor might be completely
unsuited to the next.
We value all feedback,
and constructive criticism is welcome, but if you find something minor that you
think is wrong - we would much prefer that you speak to us straight away so we
can deal with the issue for you, rather than putting up with a problem for the
duration of your stay and then writing all about it in your review.
/Rant over
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